How do I return an item?
Personalized items are NON-RETURNABLE. Please read personalization instructions carefully when ordering.
Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
item is received damaged or is incorrectly shipped by us please contact
Customer Support immediately. Items that are defective and shipped from us or
items that you did not order but received from us will qualify for store credit
or a refund if applicable.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
We strive to make customers happy in every way. Our desire is that you will LOVE each product you receive.
Returns must be sent to:
Specialty Design Company
221 N. Main St.
Roxboro, NC 27573
Please contact Amber - Amber@shopsdc.com